Aqua Water Supply Corporation released two posts on their Facebook page @AquaWaterSupply on Tuesday afternoon, issuing a boil water notice and explaining how power outages are affecting water supply lines:
Due to conditions which have occurred recently in the water system, the Texas Commission on Environmental Quality has required Aqua Water to notify customers to boil water prior to consumption. The affected area is the entire Aqua Water service area.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to consumption. The water should be brought to a vigorous boil and then boiled for two minutes. In lieu of boiling, you may purchase bottled water or obtain water from some other suitable source. When it is no longer necessary to boil the water, Aqua Water Supply Corporation officials will notify you.
Aqua Water Supply also requests that you minimize water usage until this issue has been resolved.
At approximately 8:00 A.M., Tuesday, February 16, 2021, all of the Aqua Water Supply system experienced low pressure as a result of winter storm conditions and power outages. This loss of pressure may have allowed harmful microbes into the water system. Once repairs are complete, and the system is restored to normal operating conditions. The system will then be flushed with chlorinated water, and the boil water notice will only be lifted after our tests confirm the water is safe to drink. As soon as Aqua receives sample results, Aqua will notify customers through telephone messages, local media and cable channel 1.
If you have questions regarding this matter you may contact Dave McMurry: 512- 303-3943.
Please understand that Aqua Water has not shut off water anywhere in our 1,100 square mile system. Due to lack of power, Aqua’s entire water system does not have available water in elevated storage to supply water and pressure to supply lines except in a few small areas. About 90% of the system is either without water or has low pressure from dwindling supplies.
Aqua is waiting on Bluebonnet Electric to restore sustainable power before we can repressurize the water system and refill elevated storage tanks. We are currently only receiving enough power to provide about 10 to 15 minutes of recovery time before losing power again. The latest news is that Bluebonnet believes that ERCOT will be rolling back the blackouts this afternoon and Aqua will begin having more sustainable power. If true, then we can begin to restore the water system. Some areas will get water sooner than others. It is not possible to predict when, where, and who at the moment.
If you are currently without water, take normal cold weather precautions to protect exposed lines. Be sure to keep the cover in place over your water meter. If you are also without power, you should drain any home water lines in exterior walls.
Thank you for your patience during this complicated situation.